This policy outlines the procedure for reviewing and appealing decisions made by AMST and awarding bodies. If you have a grievance over awarded marks, outcomes of exams, or decisions taken pertaining to academic study this is the procedure to follow for resolution.
It should be noted that if you wish to appeal the decision made by an awarding body you must first proceed through the AMST reviews and appeals process as outlined in this policy. Only after following the appeals procedure can a case be prepared for appeal by an awarding body.
Outline of the policy
Appeals from learners in relation to an assessment decision based on not following procedures consistently or those policies were not adhered to properly and fairly
Appeals from learners that an awarding body has not upheld their procedures or assessment criteria in a fair and unbiased manner
Review and Appeal Procedure
Raising an appeal – Raising an appeal with AMST is also the first stage of raising a complaint or appeal to an awarding body.
Details of the complaint or appeal to assessment decision must be submitted in writing to Planet Health Club, Childers Rd, Limerick or firstname.lastname@example.org
If the complaint is about a theory mark, practical mark or case study work, the paper will be remarked by a separate educator
Theory Reexamination – On a date to be agreed AMST will provide a new theory examination paper following point 2
Practical Reexamination – On an agreed date the learner will take a new practical examination, if the examination upholds the appeal then, marks will be changed to reflect that outcome
If AMST uphold the original mark that will be outlined in writing and includes evidence to back up that decision
If the assessment is deemed to be incorrect it will be reflected with a new mark and any certificates reissued to reflect same
If AMST deem a corrected mark may influence other marked work, it will take the necessary steps to rectify all submitted work by reassessing and remarking where deemed appropriate
Appeals to a third party review board
Each awarding body has specific policies for the handling of complaints and appeals to assessment decisions made. If you wish to appeal a decision made by an awarding body all complaints must be submitted within 14 days of the initial assessment this is to work within the timeframe of the appeals process outlined by awarding bodies. Before undertaking an appeals process with an awarding body we will endeavour to reach a satisfactory outcome for the learner. Before an appeal or complaint is escalated to an awarding body all avenues with AMST must be exhausted.
After the learner has gone through the AMST appeals process and remains dissatisfied and wishes to escalate the matter to the awarding body, the academy prepares a report including the previous supporting information from the AMST Review and Appeals Procedure.
The appeal is submitted to the awarding authority and includes:
An outline of the appeal by the learner
An outline of the outcome of the appeal through the AMST procedure
Supporting evidence of the appeal
The awarding body will correspond with AMST and the learner. Depending on the awarding body will determine the specific appeals process; however, typically will follow the same methodology of reexamination.
What if you are still dissatisfied with the outcome of the Review and Appeals process?
Award bodies have an option for an independent review process as an appeal to the final outcome of an appeal. AMST will help you through the process and complying with the specific requirements of differing awarding bodies.